About Arthur Morrison Care Services
Delivering Person Centred Home Care Across Ilford, Barking and East London. CQC Rated Good.
Arthur Morrison Care Services is a dedicated domiciliary care agency providing professional, compassionate care in the comfort of people's own homes. Based in Barking, we support individuals and families across Ilford, Redbridge, East London and beyond with a wide range of care needs. From personal care and live-in support to specialist dementia care and learning disability services, we are committed to helping people maintain their independence, dignity and quality of life.
CQC Rated Good
Safe, Effective, Caring, Responsive, Well Led
Established and Trusted
Serving East London communities
Person Centred Care
Your needs at the heart of everything we do
Professional Standards
Trained, vetted, dedicated care team
Our Story
Our Vision
Arthur Morrison Care Services was founded with a simple but powerful vision: to provide the kind of care we would want for our own loved ones. We believe that everyone deserves to be treated with dignity, compassion and respect, regardless of their age, condition or circumstances. This belief drives everything we do.
Our Beginnings
Arthur Morrison Care Services emerged from a deep understanding of what quality home care should look like. Having witnessed first hand the difference that good care makes, and the distress that poor care causes, our founders were determined to create an agency that truly puts people first. Based in Barking, we established ourselves as a local provider committed to the communities of East London.
Growth and Development
From our early days, we have grown steadily by focusing on what matters most: the quality of care we provide and the relationships we build. We have never pursued growth for its own sake. Instead, our expansion has been driven by demand from families who have experienced our care and recommended us to others, and by healthcare professionals who trust us with their referrals.
Today, Arthur Morrison Care Services supports individuals and families across a wide area of East London and beyond, from our base in Barking to communities throughout Ilford, Redbridge, Dagenham and further afield. We have expanded our services to meet diverse needs, including specialist dementia care, learning disability support, mental health support and live-in care.
What has not changed is our commitment to person centred care. Every individual we support receives care tailored to their specific needs, preferences and goals.
Our Mission, Vision and Values
Our Mission
To provide exceptional, person centred home care that enables individuals to live safely, comfortably and independently in their own homes. We are committed to treating every person with dignity, compassion and respect while delivering professional, reliable care that makes a genuine difference to lives.
Our Vision
To be the most trusted home care provider in East London, recognised for the quality of our care, the dedication of our team and the positive impact we have on the individuals and families we support. We aspire to set the standard for what home care should be: genuinely person centred, consistently excellent and delivered with heart.
Our Values
Compassion
We genuinely care about the people we support. Compassion guides every interaction, every decision and every aspect of the care we provide.
Dignity
Every person deserves to be treated with dignity and respect. We uphold the dignity of those we care for in everything we do.
Independence
We believe in empowering people, not creating dependence. Our care supports individuals to maintain and develop their independence.
Quality
We are committed to excellence in everything we do, from recruitment and training to care delivery and organisation.
Integrity
We are honest, transparent and trustworthy. We do what we say we will do and communicate openly in all relationships.
Person Centred
The individual is at the heart of everything we do. We recognise that every person is unique with their own needs and goals.
Regulated and Inspected for Your Peace of Mind
Arthur Morrison Care Services is registered with and regulated by the Care Quality Commission (CQC), the independent regulator of health and adult social care services in England.
Our CQC Rating
Rated Good
We are proud to be rated Good by the Care Quality Commission across all five key areas of inspection:
We protect people from abuse and avoidable harm.
We provide care that achieves good outcomes.
Our staff treat people with compassion and dignity.
We organise services to meet people's needs.
We have effective leadership and governance.
What CQC Rating Means for You
Choosing a CQC regulated provider rated Good gives you confidence that:
- The service has been independently inspected
- It meets national quality and safety standards
- There are proper safeguards in place
- Staff are appropriately trained and supported
- There is effective management and leadership
- The provider is committed to continuous improvement
The Care Services We Provide
Arthur Morrison Care Services offers a comprehensive range of home care services to meet diverse needs, all delivered with the same commitment to quality, dignity and person centred care.
Live-in Care
Round the clock support from a dedicated carer who lives with you.
Personal Care
Support with washing, dressing, toileting, meals and medication.
Dementia Care
Specialist support for those living with memory conditions.
Learning Disability Support
Person centred support empowering independence.
Mental Health Support
Compassionate, non-judgemental support for mental health.
Physical Disability Support
Skilled support enabling independence for mobility needs.
Sensory Impairment Support
Adapted support for vision or hearing loss.
Respite Care
Short term care giving family carers a well deserved break.
Companion Care
Friendly companionship to reduce isolation.
Childrens Care
Specialist support for children with additional needs.
Meet Our Team
Behind Arthur Morrison Care Services is a dedicated team of professionals committed to delivering exceptional care. From our office staff to our carers, everyone shares our values and commitment to quality.
Our Leadership
Our leadership team brings together experience in care provision, healthcare, management and service development.
The leadership team is responsible for:
- Setting strategic direction and values
- Ensuring regulatory compliance
- Maintaining quality standards
- Supporting and developing staff
- Building relationships with clients, families and partners
- Continuous improvement and innovation
Our Office Team
Our office team is the backbone of our service. Based at our Barking office, they handle enquiries, coordinate care and ensure everything runs smoothly.
The office team includes:
- Care coordinators who match carers to clients and manage schedules
- Assessment staff who conduct initial assessments and reviews
- Administrative staff who handle enquiries and paperwork
- Quality and compliance staff who maintain standards
- Recruitment and training staff who build our care team
Our Carers
Our carers are the heart of Arthur Morrison Care Services. They provide the hands on support that makes a difference to lives.
What makes our carers special:
- Genuine compassion and caring nature
- Professional training and ongoing development
- Commitment to dignity and respect
- Patience and understanding
- Reliability and consistency
- Adaptability to individual needs
Every Carer Undergoes
Our Commitment to Quality
Quality is not just a buzzword at Arthur Morrison Care Services. It is embedded in everything we do, from how we recruit and train our staff to how we deliver and review our care.
Recruitment and Selection
We only employ carers who demonstrate genuine compassion, reliability and commitment to quality care. Our recruitment process includes face to face interviews, values based assessment, enhanced DBS checks and thorough reference verification.
Training and Development
All carers complete comprehensive training before they begin work with clients. This includes mandatory training in safeguarding, moving and handling, medication and first aid, plus specialist training relevant to the clients they will support.
Person Centred Care Planning
Every client receives a detailed, personalised care plan developed through comprehensive assessment. Care plans are living documents that evolve with changing needs and are regularly reviewed.
Consistent Care Teams
We assign small, consistent teams of carers to each client. This builds trust, ensures carers know clients well and allows us to notice changes that might indicate problems.
Supervision and Support
Our carers receive regular supervision, spot checks and support from our office team. We maintain close oversight of care delivery and respond promptly to any concerns or issues.
Feedback and Improvement
We actively seek feedback from clients, families and staff. We use this feedback to identify areas for improvement and make changes that enhance our service.
Regulatory Compliance
We maintain full compliance with CQC regulations and other relevant legislation. We prepare thoroughly for inspections and see them as opportunities to demonstrate our quality.
Our Certifications & Accreditations
We maintain the highest standards of quality, safety and data security, verified by independent certifications.
CQC Rated Good
Safe, Effective, Caring, Responsive and Well Led — independently verified by the Care Quality Commission.
ISO 9001 Certified
Internationally recognised quality management system certification, ensuring consistent service delivery and continuous improvement.
Cyber Essentials
UK Government-backed certification demonstrating our commitment to protecting client data and maintaining robust cyber security.
Our Commissioning Partners
We are proud to hold contracts with local authorities and NHS organisations across England, delivering quality care on their behalf.
What People Say About Us
The families we support are our greatest advocates.
"From our first phone call, Arthur Morrison Care Services made us feel supported. They took time to understand Mum's needs, matched her with wonderful carers and have provided consistent, reliable care ever since. The office team is always helpful, and the carers treat Mum with such kindness and respect."
Jennifer S.
Daughter of Client, Ilford
"Finding the right care for my husband after his stroke was overwhelming. Arthur Morrison made it easy. They assessed his needs thoroughly, created a care plan that actually works for us and provided carers who are skilled, patient and genuinely caring."
Margaret T.
Wife of Client, Barking
"I have complex needs due to my disability, and I have had bad experiences with other care agencies. Arthur Morrison is different. They listened to what I needed, respected my choices and matched me with carers who understand me."
David R.
Client, Redbridge
"As a social worker, I refer clients to various care agencies. Arthur Morrison Care Services consistently delivers quality care. They are responsive, professional and genuinely person centred. When I make a referral to them, I know my clients will be well looked after."
Sarah M.
Social Worker, East London
Working with Healthcare Professionals and Partners
Arthur Morrison Care Services works collaboratively with healthcare professionals, social services and other partners to deliver coordinated, effective care.
NHS and Healthcare Professionals
We work closely with GPs, district nurses, community teams, hospitals and specialists. We implement clinical recommendations, share relevant observations and attend multidisciplinary meetings.
Social Services
We accept referrals from social workers and care managers, work to local authority frameworks where applicable and participate in reviews and care planning meetings.
Discharge Teams
We support timely hospital discharge by responding quickly to referrals, conducting assessments at pace when needed and arranging care rapidly.
Other Care Providers
Many clients receive support from multiple providers. We coordinate with other care agencies, supported living providers and community services to ensure seamless, consistent care.
Partnership Approach
We see ourselves as part of a wider care system. We are not in competition with other services but working alongside them for the benefit of the people we support. Collaboration and communication are central to our approach.
Careers at Arthur Morrison Care Services
We are always looking for compassionate, dedicated people to join our care team. If you share our values and want to make a difference to people's lives, we would love to hear from you.
Why Work for Us
What We Look For
- Genuine compassion and caring nature
- Reliability and commitment
- Good communication skills
- Patience and understanding
- Willingness to learn and develop
- Respect for dignity and diversity
Previous care experience is welcomed but not essential. What matters most is the right attitude and values. We provide full training for those new to care.
We recruit for various roles including home carers, support workers, live-in carers, senior carers, care coordinators and office roles.
Frequently Asked Questions
Ready to Experience the Arthur Morrison Difference?
Contact our friendly team today to discuss your care needs. We offer free, no obligation assessments and are here to help you find the right support.
CQC Rated Good. Person centred care. Professional service with a personal touch.